Quality Assurance

Grieves Pryce is committed to providing a quality service on behalf of our clients as well as candidates. We endeavour to exceed expectations in all aspects of our service delivery.

1Ensure we have a full understanding of client needs by challenging perceived recruitment needs and gaining a comprehensive understanding of the clients business/organisation

2Our aim is to forge a professional relationship built on mutual trust, clarity and transparency. The consultant that the client briefs is therefore the person that carries out the work

3Each assignment is confirmed with the client via a formal written proposal. No assignment commences without an agreement signed by the client

4Throughout the duration of each assignment, we maintain a strict equal opportunities policy and provide regular verbal feedback and written reports to the client if required

5We maintain full compliance with the Data Protection Act and adhere at all times to strict rules of confidentiality regarding both client and candidates

6All candidate applications are acknowledged within twenty four hours of receipt and we ensure that candidates are kept informed of the progress of their application

7Unsuccessful candidates are informed of the outcome of their application as soon as possible in writing and we endeavour to give verbal feedback where possible

8We carry out due diligence on all shortlisted candidates including full professional and academic qualification verification

9We maintain a strict assignment audit trail policy, which includes signed proposal, terms of business, copies of all relevant correspondence, application schedule, copies of interview notes and reports. All assignment files are archived electronically after being maintained in paper format for a minimum of one year

10All consultants are suitably qualified, experienced and trained to carry out their work. We operate a policy of continuous professional education for all staff

 

  • Grieves Pryce takes both written and spoken expressions of dissatisfaction extremely seriously and endeavours to resolve any discord professionally with the utmost tact, efficiency and honesty